Cancellation

We accept order cancellations before the product is shipped or produced. If the order is canceled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Return and Exchange Policy:

Due to the custom nature of our environmental equipment, we generally do not offer return or exchange services. However, we are committed to providing high-quality products and offer the following services:

Warranty Service:

We provide comprehensive warranty service to ensure your environmental equipment functions correctly during use. Please contact our customer support team for warranty information and assistance.

Tracking Service:

We will track your order to ensure your custom environmental equipment is delivered on time and provide further support as needed. If you have any questions or require assistance, please feel free to contact our customer support team.

These policy terms will help customers understand your company's commitment to post-sales support and provide a way to ensure their confidence in the quality and service of custom environmental equipment.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at Biruist@outlook.com Please contact our Customer service at Biruist@outlook.com to get the return address.